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Sr. Global Mobility Consultant needed with Santa Fe Relocation Services

04 Oct 2016 1:57 PM | Michael Blalock

Job title

Sr. Global Mobility Consultant

Department

RAMS

Line Manager

Global Mobility Manager

Location

RAMS Control Towers


Please submit resume to recruitingUSA@santaferelo.com

PURPOSE OF JOB

To consult and administer all components of International relocations for Santa Fe clients. Position acts as a main point of coordination with relocating employee for all related activity including International policy administration; expense reimbursement, visa and immigration, home search and household goods. Manage all activities including those performed by third party suppliers and in-house resources related to the relocation.


PRINCIPLE ACCOUNTABILIES

·       Manage the full relocation cycle of the relocating employees including VIP moves

·       Understand and comply with the specific client policies and service requirements

·       Develop, maintain and build working relationship with transferring employee, HR and local partners

·       Carry out the pre assignment briefing and client policy review with transferring employee

·       Provide continuous advice and support to both client and relocating employee

·       Coordinate/manage suppliers (internal & external); including but not limited to Destination Services, Visa and Immigration, Household Goods etc.

·       Enter all required data into internal systems

·       To ensure that all services are billed for in a timely manner

·       Communicate any service failure to the Global Mobility Manager

·       Prepare weekly status reports for all ongoing assignments

·       Evaluating operational efficiency and recommending process improvements

·       Participate in ongoing training and internal seminars to enable professional development


DECISION MAKING AUTHORITY

(eg strategy - impact on business; customers/stakeholders; people - leadership and teamwork; process - operational effectiveness and controls)

·       Review and approve supplier invoices


KEY COMPETENCIES


ESSENTIAL:

Fluent English is required

Intercultural sensitivity

Must be very organized and able to multi-task

Drive to learn new and different things quickly

Demonstrate attention to detail

Must be able to meet deadlines and work well under pressure

Professional demeanour both in email and on the phone

Team Player - to support team and others in the department


DESIRABLE

Additional languages are an advantage


KNOWLEDGE, EXPERIENCE and QUALIFICATIONS (minimum requirements for the job)


ESSENTIAL:

Minimum qualification to be Bachelor's degree or equivalent

Strong background of Global Mobility either in-house or within the Relocation industry

Word, Excel, PowerPoint and web based software


DESIRABLE:

Prior customer service experience preferred

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